Welcome to Mercat Chat. These Terms of Service (“Terms”) govern your access to and use of our products and services. By using our services, you agree to comply with these Terms. If you do not agree, you must not use our platform.

1. Service Overview

Mercat Chat provides intelligent conversational agents that operate through messaging platforms to assist businesses in managing customer interactions, generating sales, and supporting checkout processes.

The service is provided exclusively under a B2B model, where each client is responsible for their own messaging channels, integrations, and compliance with applicable laws.

2. Account and Access

To use the service, your business may need to register and provide accurate information. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

Mercat Chat is not responsible for any loss or damage arising from unauthorized access, misuse, or failure to protect account information.

3. Subscription and Payments

The use of Mercat Chat is subject to a subscription plan. Fees and billing conditions are defined at the time of contracting and may be updated with at least thirty (30) days’ prior notice.

Failure to make payments may result in suspension or termination of the service, without prejudice to the collection of any outstanding amounts.

4. Intellectual Property

All intellectual property related to the Mercat Chat platform — including code, trademarks, text, interfaces, and designs — remains the exclusive property of Mercat Chat or its licensors. You are granted a limited, non-exclusive, and non-transferable right to use the platform solely for business purposes while your subscription remains active.

5. Data Protection and Privacy

Mercat Chat processes data in accordance with applicable data protection laws, including the GDPR and LGPD, as described in our Privacy and Data Use Policy. By using our services, you consent to such processing where required by law.

6. Limitation of Liability

Mercat Chat shall not be held liable for any indirect, incidental, or consequential damages, loss of profit, or business interruption resulting from the use or inability to use the services.

In any event, Mercat Chat’s total liability shall not exceed the amount paid by the client during the thirty (30) days preceding the event giving rise to the claim.

7. Modifications and Updates

Mercat Chat reserves the right to modify these Terms at any time. The updated version will be published on this page, with the revision date clearly displayed. Continued use of the platform constitutes acceptance of the new Terms.

8. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Brazil, without regard to its conflict of law principles. Any dispute shall be resolved in the competent courts of São Paulo, Brazil.

9. Contact

For questions about these Terms or our services, please contact:
contact@mercatchat.com